The location of the hotel was fantastic, with easy access to several popular areas of the city. It was just minutes away from Polanco, Downtown, Roma, and Periferico, making it convenient to explore different parts of the city. Additionally, there were plenty of dining options nearby, including popular chain restaurants and local cafes. Another advantage was the spaciousness of the restrooms in most of the rooms, which was a pleasant surprise compared to other hotels I've stayed in.

One major downside was the small size of the TV in the room. It felt inadequate for the space and could have been bigger for a more enjoyable viewing experience.

The room was large, location of the hotel

The rate sometimes is too high compared to other similar hotels

The size of the room is very good.

I had the bad luck that a receptionist, Elizabeth,,, or something like that, made me wait for the check in,,, I know it's at 3pm but there were 10 minutes left and no will or flexibility, so at exactly 10 minutes I went to the counter and she gave me the keys,,,, so the room was ready. I repeat themes of flexibility and zero kindness, zero will. Then I extended my stay one night, by this means, and another staff kindly gave me the new card, when I returned to the hotel in the afternoon it didn't work,,, For bad luck, the same person without vocation of service in the counter; and just arrived a European couple, I told them if they could reset my card before and they told me very dryly, as at the beginning, that I had to do the check in first,,,, and made me wait. "How unkind you were to me in the beginning," I said; it wasn't with her. I believe that if the Holiday Inn chain hires people who are NOT service oriented, that is the face that receives you and attends you at the reception, angry and unkind people who should not have contact with passengers the truth. The rest of the people are very nice, which is a common denominator in Mexico.

The rooms are small but comfortable, perfect for families with children. The free breakfast is excellent, and the free internet is a bonus. The location is great for anything downtown.

Felt right at home, nothing to complain about.

Bed comfortable, location good.

Wifi was appalling: impossible for Skype calls: unacceptable for a business traveller. Asked for wake up calls both days: recieved no call- even on the 2nd day after explaining about first day no call. Shower not clean on arrival: full of hairs.

Room & bed clean and comfortable. Breakfast also complete and delicious.

Reception staff very cold. The impression is they do not even listen to your request...

Comfortable rooms, excellent free breakfast, helpful staff, great downtown location.

Nothing not to love.

We had a fantastic stay at this hotel! The staff were incredibly accommodating, addressing all our questions and requests with kindness and professionalism. The reception service, especially from Diego, was exceptional. The location was perfect, being situated on Paseo de la Reforma, one of the safest areas in the city. We felt very safe, even at night. Additionally, the hotel's proximity to a shopping mall, restaurants, and stores made our stay very convenient.

Nothing, it is perfect!

During my Christmas stay, I appreciated the spacious rooms and the location close to several restaurants and cafes. The easy access to various parts of the city was convenient for exploring different areas. the affordable prices offered a great value for my budget.

The breakfast options were limited, and I had to pay upfront during check-in. Unfortunately, the service from some staff members was not satisfactory and made my stay less enjoyable.

I recently stayed at Holiday Inn Express in Mexico City for 5 nights for a business trip. The location was perfect, with convenient taxi service and a shopping mall right next door. There were fantastic restaurants nearby, offering a variety of cuisines including Chinese, Italian, and Mexican. The property was clean and well-maintained, with spacious rooms that had plenty of natural light. The beds were comfortable, and the shower was a good size. I also enjoyed the complimentary buffet breakfast each morning.

Strongly recommend this hotel.

This hotel is in a great location, right on Paseo de la Reforma. It's close to a mall, restaurants, and even a Turibus stop. The rooms are comfortable and provide a nice view of the city. The staff is friendly and the housekeeping service is top-notch. Plus, the breakfast options are fresh and satisfying.

The front desk employees could improve their English language skills.

I had a great stay at the Holiday Inn Express in Mexico City. The location was excellent, close to a shopping center and plenty of good restaurants. The rooms were spacious and the beds were very comfortable, ensuring a good night's rest. The buffet breakfast was simple but satisfying, and there was no need to go out for breakfast. The front desk staff was friendly and open to any suggestions or comments. I would highly recommend this hotel for its great service and unbeatable location.

Located on a bustling avenue next to a mall with many dining options. Perfect for exploring the surrounding major attractions. The accommodation boasts spacious, clean, and comfortable rooms, with fantastic breakfast options to start your day. The hotel staff is known for being kind and helpful, making for an enjoyable stay. Guests have access to multiple amenities, making it an excellent value for the price.

Some guests experienced difficulty with early check-ins or communication regarding room requests.

This hotel offers great value for money. The rooms are comfortable and come with a view, which adds an extra touch. The staff is friendly and the service is top-notch. The location is also fantastic, with easy access to the city's business district, a mall with plenty of dining options, and the tourist area.

No complaints, everything was great.

The complimentary breakfast was a great way to start every day of my stay. The location was also perfect, with a shopping center and restaurants nearby. I loved the big and comfortable beds.

Additionally, the walls were very thin, and I could hear noise from the neighboring rooms.